Introduction

  1. Thank you for downloading and setting up your account on the New Zealand BPme application (BPme app), provided by BP Oil New Zealand Limited (bp, us or our).
  2. The terms and conditions set out or referred to below (the Terms) apply to the services provided on the BPme app now and in the future for use in New Zealand (Services). By downloading the BPme app, setting up your BPme account and accessing the BPme App, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you must not access, or must stop accessing, the BPme app.
  3. The Services currently include:

    • Fuel payment (Pay in Car) (see clause 5 below)
    • Wildbean cafe pre-order (wildbean cafe Pre-order) (see clause 6 below)
    • Car wash purchasing (Car Wash Purchasing) (see clause 7 below)
    • Find a bp (see clause 8 below)
    • BPme Rewards QR code (see clause 9 below)
    • BPme Everyday Rewards QR Code (see clause 10 below).

    Use of some Services is subject to our approval, at our discretion, and may only be available to eligible customers and only at selected locations.

    You will require the most recently released version of BPme to have access to all available services, features, promotions and competitions.
  4. As detailed below, the Terms incorporate our Privacy Statement, bp and third party terms and conditions referred to below and updates made to the Terms in the future (see clause 17 below).
  5. We have highlighted some of the most important Terms in bold below.

Setting up and using your BPme Account

  1. To use the BPme app, you must:
    a. create a BPme account; and

    b. have an internet-enabled, eligible mobile device which is connected to the internet and uses a software version that supports the BPme app.
  2. You must ensure that all information that you provide when you create a BPme account and use the BPme app is accurate, up to date and not misleading.
  3. You may incur and are solely responsible for charges from your mobile phone network operator for downloading and using the BPme app and the Services.
  4. When you are at a bp site, you may only use your mobile device, including the BPme app, while in your stationary vehicle or inside the bp store. You must not use your mobile device whilst driving or outside your car on the forecourt of a bp site.

Keeping your BPme Account secure

  1. When you set up your BPme account, you will be required to create a BPme account password.
  2. If you use Pay in Car (or any additional Services that we add to BPme that require additional security) you may be required to, or have the option to, create an additional 'passcode' or use your mobile device's face ID, touch ID functionality or other biometric security – for example, when you add a payment card for Pay in Car. Please be aware that any biometric data stored on your mobile device will be valid and you are responsible for any purchases made using any of this as data as security.
  3. You are responsible for ensuring that:

    a. you are the only person that uses your BPme account. You must not authorise anyone else to use your BPme account;

    b. you only log in to your BPme account on one device at any time;

    c. your password and passcode are kept secure. For example, you must not tell anyone else your password or passcode, and your password or passcode must not be kept as a written or electronic record with or on your mobile device; and

    d. your BPme account information is updated if your details change. For example, it is essential that you update your mobile phone number if it changes in order to continue to use your BPme account and your bp Fuelcard number, if you are using the Pay in Car Service.


    bp is under no obligation to check that any instruction or confirmation made through your BPme account is from you and bp is only liable for any loss or damage arising from your failure to keep your password and passcode secure in the circumstances described in clause 3.5 below.
  4. You must notify bp as soon as possible, and request deletion or temporary suspension of your BPme account (Deletion Request), if the security of your BPme account is compromised due to:

    a. your mobile device being lost or stolen;

    b. your password and/or passcode becoming or likely to become known by another person; and/or

    c. unauthorised access to your BPme account.

    You must confirm that notification by email to bp via customerenquiries@se1.bp.com within 24 hours.
  5. You (and your bp Fuelcard account holder, if applicable) will not be liable for any unauthorised transactions made from the second working day following receipt of a Deletion Request by bp. bp will not be liable for any transactions using your BPme account prior to the second working day following receipt of a Deletion Request by bp.
  6. bp may enforce or implement any security measures it deems appropriate for the BPme app at any time and may update and add security measures to the BPme app at its discretion at any time.
  7. Security of your BPme account is important to bp. However, bp cannot guarantee that the BPme app will always be available, fault-free and secure or that it will be free from viruses or other harmful programmes. You acknowledge that you are aware of, and accept this risk, including, without limitation, the risk that a third party may gain access to your BPme account which contains personal and confidential information.

BPme Payment Terms of Use

General

  1. The BPme app enables you to use the BPme app to pay for selected Products and Services at bp using authorised New Zealand credit and debit cards or a bp Fuelcard, at participating bp sites, in accordance with the Terms.
  2. bp may add alternative payment methods in future. If you use an alternative payment method available, you agree to any additional applicable terms and conditions that bp notifies to you.

Credit and debit cards

  1. You can make payments for Products and Services in the BPme app by adding an eligible credit card or debit card issued by a New Zealand bank (your Nominated Card). You can check whether your Nominated Card is eligible by attempting to load it in the 'My payment cards' section of the BPme app. However, your Nominated Cards may not be accepted at some bp sites.
  2. You can load up to five Nominated Cards into the BPme app. You may delete and add Nominated Cards and update certain preferences associated with your Nominated Cards in the 'My payment cards' section of the BPme app.
  3. Each time you load a Nominated Card into the BPme app, you authorise a temporary hold of $1 against that Nominated Card. bp is not responsible for, and has no influence over, the time it takes for your bank to release the $1 hold. Please contact your bank if you have any questions.
  4. You will not be able to use a Nominated Card if it has expired, has been reported stolen by your bank or is no longer eligible for use for any reason.
  5. bp will never see nor store the details of your Nominated Cards. Such details are collected, stored and processed by bp's payment services provider, Windcave, who processes your purchases when you use the BPme app. For further information regarding Windcave and how it encrypts and processes payment transactions, see the Windcave website.
  6. If you use a Nominated Card to purchase Products and Services, you accept a pre- authorisation hold against your Nominated Card (for credit cards) or bank account (for debit cards) equal to the value of Products and Services that you select. Please note, the ‘Fill option’ for Pay in Car may vary but the pre-authorisation will be for the value specified on the ‘Fill roundel’ at time of purchase. If a Pre-Authorisation Hold is not granted for any reason, for example, if the relevant account does not have the funds necessary for the Pre-Authorisation Hold, you will not be able to proceed with the purchase at all or will only be able to purchase Products and Services up to the value of any 'partial' Pre-Authorisation Hold confirmed by your bank or the issuer of your Nominated Card. You will be notified of the amount of any 'partial' Pre-Authorisation Hold applied to your Nominated Card or bank account through the BPme app.
  7. bp is not responsible for, and has no influence over, the time it takes for your bank to release a Pre-Authorisation Hold. Please contact your bank if you have any questions.
  8. IMPORTANT: A Pre-Authorisation Hold will be made each time you authorise payment using a Nominated Card for the purchase of Products and Services. In some cases, this may result in multiple Pre-Authorisation Holds – for example, if you cancel a payment authorisation, or a payment authorisation times out, and you then proceed with another payment authorisation to purchase other Products and Services using your Nominated Card.

bp Fuelcard

  1. You can register one bp Fuelcard on your BPme account if:
    a. you have a bp Fuelcard (your bp Fuelcard) that is eligible for the BPme payment services - you can check whether your bp Fuelcard is eligible by attempting to load your Fuelcard number in the 'My payment cards' section of the BPme app or contacting bp (see clause 19); and

    b. your use of the Pay in Car Service is approved by your bp Fuelcard account holder (being the individual who administers the bp Fuelcard account on behalf of your employer). Request for this approval will be initiated via the BPme app when you add your Fuelcard to the BPme app. Approval is at your bp Fuelcard account holder's discretion and may be revoked by your bp Fuelcard account holder at any time.
  2. A bp Fuelcard registered on your BPme account can only be used to purchase Products and Services, in accordance with any existing restrictions (e.g. fuel type, daily limit) imposed on you by your employer or any other monetary or other limitations applicable to your bp Fuelcard.
  3. The "standard terms and conditions for the supply of products and bp Fuelcard" between bp and your bp Fuelcard account holder (bp Fuelcard Terms) continue to apply to your bp Fuelcard. If there is any inconsistency, the bp Fuelcard Terms will take precedence.
  4. If you register a bp Fuelcard in BPme app, you must keep your physical bp Fuelcard. Pay in Car is not available at non-bp sites (e.g., G.A.S. or RD Petroleum sites) and bp cannot guarantee that Pay in Car will always be available at bp sites.

Digital instance of payment cards

  1. You acknowledge that registering your Nominated Card or bp Fuelcard on the BPme app creates a digital instance of your physical card. This means that:

    a. if you have a Nominated Card or bp Fuelcard registered on your BPme account and your physical card is cancelled, the Nominated Card or bp Fuelcard registered on your BPme account will also be cancelled and will no longer be able to be used. However, if you cancel your BPme account, or remove your Nominated Card or registered bp Fuelcard from your BPme account, but do not cancel your physical card, your physical card can still be used;

    and

    b. you must cancel all digital instances of your Nominated Cards and bp Fuelcards registered on your BPme account if your device or your card(s) is lost or stolen. You can contact us for help with cancelling your digital instances of your Nominated Cards or bp Fuelcard (see clause 19).

Pay in Car Terms of Use

General

  1. Pay in Car can only be used to purchase fuel and is only available at some bp sites and during the relevant site's usual attended operating hours, unless a bp site has chosen to offer this Service outside attended operating hours.
  2. Some fuel types may not be available for purchase through Pay in Car at some bp sites. Fuel that is not available for purchase through Pay in Car at a bp site will not appear as a fuel option when you use Pay in Car at that bp site.

Using Pay in Car

  1. Pay in Car uses the location services provided by your mobile device's native operating system for the purposes of determining the bp site you are at. To use Pay in Car, you must consent to bp accessing information about your current location by enabling location services through the permission system used by your mobile device's native operating system. Confirmation of your location at a bp site is a component of the security measures for Pay in Car. At some bp sites, Pay in Car will also require that you confirm the specific bp site that you are located at (e.g., where a bp retail site and truck stop are co-located). You can use Pay in Car to request to purchase and authorise payment for fuel from bp, from a specified pump that you identify as the pump that you intend to take your fuel from (Selected Pump). Approval of your request by bp is at bp's discretion. Your request will lapse if fuel does not start being dispensed from the Selected Pump within a 'time out period' that starts when you see the “Ready to fuel up” screen and ends at a time determined by bp from time to time (Time Out Period).
  2. You may cancel your request for any reason up until fuel begins to be dispensed at your Selected Pump (for example, if you become aware that you have identified the incorrect pump for your vehicle).
  3. IMPORTANT: If you have paid for your fuel using Pay in Car correctly, Pay in Car will confirm “Paid” and provide a receipt under My receipts in the BPme menu. If you have completed fuelling your vehicle and do not see a receipt or this message, and/or you see the message 'There's been a problem', any fuel dispensed to your vehicle will not have been charged to your bp Fuelcard or Nominated Card (as applicable) via Pay in Car and accordingly you will not have paid for, and will remain liable for that fuel. You will need to go in store to pay for the fuel you received or, if you are at an un-manned bp site, you will need to call us on 0800 800 027 (option # 2) during normal working hours.
  4. IMPORTANT: It is your responsibility to ensure that when you use Pay in Car, you select the correct site (if applicable) and pump number for the pump that you intend to take your fuel from. If the Selected Pump is not the pump you take your fuel from, the following applies:

    a. if any person starts pumping fuel from the Selected Pump within the time out period, any fuel dispensed will be charged by bp to the payment method you authorised for the Selected Pump using Pay in Car (i.e., a Nominated Card or bp Fuelcard). If you authorised payment using your Nominated Card, a Pre-Authorisation Hold will also apply (see clause 4.10);

    b. any fuel dispensed to your vehicle will not be charged to your bp Fuelcard or Nominated Card (as applicable) via Pay in Car and accordingly you will not have paid for and will remain liable for that fuel. You will need to go in store to pay for the fuel you received.

    Where your Selected Pump is used by another driver, and you pay for your fuel in store, we will endeavour to reconcile the amount attributable to the Selected Pump charged to your bp Fuelcard account or your Nominated Card with the other driver. However, bp may not be able to, and is not required to, reverse charges that you did not intend to be charged to your bp Fuelcard or your Nominated Card, as a result of you entering an incorrect pump number for the Selected Pump when using Pay in Car or your Selected Pump not being hung up correctly after fuelling is complete (see below).
  5. IMPORTANT: It is your responsibility to ensure that, when you use Pay in Car, the hose of your Selected Pump has been hung up correctly after fuelling is complete. You will know the Selected Pump has been hung up correctly when you see the “Paid” screen. If you do not see this screen, you will need to re-hang the hose until that screen appears. If the Selected Pump has not been hung up correctly, and any person continues pumping fuel from your Selected Pump, any fuel dispensed will be charged by bp to the bp Fuelcard account linked to your bp Fuelcard, in accordance with the bp Fuelcard Terms or your Nominated Card (as applicable).
  6. You agree that you will not use Pay in Car or otherwise use the BPme app:

    a. if you are refuelling a motorbike;

    b. if you are under 16 years of age (unless under the supervision of someone who is older than 16 years of age);

    c. if you are filling a non-approved container;

    d. if you are driving or your car is in motion; or

    e. at any time that you are out of your vehicle and on the bp retail site forecourt.

  7. You agree that you will comply with the relevant bp site safety rules and regulations at all times while using Pay in Car or otherwise using the BPme app.

wildbean cafe Pre-Order Terms of Use

  1. All BPme account holders can use wildbean cafe Pre-order.
  2. wildbean cafe Pre-order enables you to order selected wildbean cafe products, at participating bp sites, in accordance with this clause 6.
  3. The wildbean cafe product can only be pre-ordered and purchased from certain participating bp sites and only during the relevant site’s usual attended operating hours.
  4. You must pay for your wildbean cafe Pre-order purchase:
    (a) in store at the selected bp site at the time you collect your order; or
    (b) in the BPme app using your Nominated Card at the time you place your order.
  5. You cannot cancel or change your wildbean cafe order after placing your order. If you do not collect your order you will still be liable to pay for it.
  6. To add to your coffee count:

    a. If you have selected to pay in-store, you must scan your BPme Rewards QR Code, plastic wildbean cafe key tag or Everyday Rewards card at the time of payment if the value of your order is covered by a free hot drink, you can go straight to pick-up.

    b. If you selected to ‘pay for your hot drink in BPme’, your coffee count will be automatically updated once your order has been completed.

  7. If you have paid for your wildbean cafe order in accordance with clause 6.4(b) and your product is not available, bp will refund the purchase price. Otherwise, bp is not liable if, for any reason, the wildbean cafe product is not available.
  8. If you have paid for your wildbean cafe product in accordance with clause 6.4(b) correctly, wildbean cafe Pre-order will confirm your payment has been received. If you do not see this and/or you see the message that indicates there has been a problem, any wildbean cafe product ordered will not be charged to your Nominated Card via the BPme app and accordingly you will not have paid for, and will remain liable for, that product. You will need to pay for the wildbean cafe product ordered when you go in store to collect it.
  9. Any wildbean cafe offer is calculated at the time you collect your order and therefore the price for orders placed on the summary screen is only indicative. The price you pay for your order will be shown on your receipt.

In-app Car Wash Purchasing Terms of Use

  1. All BPme account holders with an eligible payment method loaded can use car wash purchasing.
  2. Car wash purchasing enables you to purchase any UltraClean or Megawash car wash cycle from participating bp Connect sites, in accordance with this clause 7.
  3. You can find participating car wash sites using the BPme app site finder and turning on the ‘BPme Car Wash’ filter.
  4. Car washes can only be purchased while you are at a participating bp site and only during the relevant site’s usual car wash operating hours.
  5. Only one car wash can be purchased at a time.
  6. To add to your UltraClean car wash member promotion count, your Everyday Rewards account must be linked to your BPme account prior to starting the transaction.
  7. At the completion of your purchase, a car wash code will be displayed on screen and on your receipt. This code needs to be entered into the car wash terminal to activate your car wash.
  8. Car wash codes are only valid at the site you purchased them from.
  9. Car wash codes are valid for 30 days, including the date of purchase.
  10. Car wash codes can only be used once.
  11. By purchasing a car wash in BPme you agree to the UltraClean car wash terms of use
  12. Car wash refunds are not available on site.
  13. Car wash purchase refunds will only be considered due to extended equipment failure and only when the request is made through the BPme app ‘Give Feedback’ section.

Find a bp Terms of Use

  1. All BPme account holders can use ‘Find a bp’.
  2. Find a bp uses the location services provided by your mobile device's native operating system for the purposes of helping you locate a bp site (and G.A.S and RD Petroleum sites if you have a bp Fuelcard loaded). To use Find a bp you must consent to bp and/or the third-party service provider, who is providing the location and map services embedded in the BPme app, accessing information about your current location by enabling location services through the permission system used by your mobile device's native operating system.
  3. Neither bp and/or any third-party service provider guarantees that the information displayed through the Find a bp Service is correct or up to date.

BPme Special Promotions & Offers Terms of Use

  1. From time to time, all BPme account holders may be entitled to participate in special promotions and offers. These may be available through the BPme rewards code (BPme Rewards QR Code). A BPme Rewards QR Code will be automatically created when you sign up for an account in the BPme app.
  2. As soon as your BPme Rewards QR Code is created in BPme it is considered registered.
  3. Your BPme Rewards QR Code is the property of bp. You must not copy or reproduce your BPme Rewards QR Code.
  4. Where an offer through BPme is available to you, it will be:

    a. automatically applied to your purchase when making payment through the BPme app; or

    b. automatically applied when paying in-store, provided that you first scan your BPme Rewards QR Code.
  5. BPme offers cannot be held or stored up for future use. BPme offers are personal to you and cannot be exchanged or redeemed for cash or other bp products.
  6. BPme offers cannot be used in conjunction with any other wildbean cafe or car wash offers.
  7. You can check your BPme offer status on the BPme app rewards screen.
  8. Your BPme Rewards QR Code should be scanned every time you make an in-store purchase.
  9. From time-to-time available BPme offers, such as free drinks, may only be redeemed where you have previously purchased a set number of drinks. These prior purchases are accrued and referred to as ‘counts’.
  10. Where you have accrued counts when using BPme, please note that these counts cannot be transferred between BPme accounts.
  11. Your BPme Rewards QR Code can only be used at bp’s in New Zealand.

Wildbean cafe rewards

  1. The wildbean cafe member promotion terms and conditions (wildbean cafe Terms) apply to your BPme account. References in the wildbean cafe Terms to "Card" include your BPme Rewards QR Code or wildbean café plastic key tag.
  2. Any reference to "coffee" or "drink" refers to hot wildbean cafe-made items but excludes cold wildbean cafe drinks. This means cold drinks such as smoothies or frappes will not count towards your free drink and cannot be redeemed as your free drink.
  3. If you have an existing wildbean cafe plastic key tag number and do not add it to your BPme account, you may receive different deals on your BPme account and your existing plastic key tag, and your points and rewards will accrue separately.

Car wash rewards

  1. The UltraClean car wash member promotion terms and conditions (UltraClean Terms) apply to your BPme account. References in the UltraClean Terms to "Card" include your BPme Rewards QR Code.
  2. BPme offers for car washes are only eligible at participating bp Connect sites.
  3. Your BPme Rewards QR Code can be used on the UltraClean or Megawash car wash range at participating bp Connect sites.

Everyday Rewards linked account Terms of Use

  1. You can use your BPme account to create a digital instance of your Everyday Rewards card by linking your existing Everyday Rewards account in the BPme app (“BPme Everyday Rewards QR Code”). Your BPme Everyday Rewards QR Code can be used in store or via goods and services purchased via the BPme app at Everyday Rewards participating bp sites. Once your BPme account is linked with your Everyday Rewards account your Everyday Rewards benefits will automatically apply when paying via BPme.
  2. If your linked Everyday Rewards account is de-activated or cancelled, your Everyday Rewards QR Code may not work in the BPme app.
  3. The Everyday Rewards programme terms and conditions (“Everyday Rewards Terms”) apply to your BPme Everyday Rewards QR Code. For example, you will earn and use Everyday Rewards fuel discounts, points and vouchers in accordance with the Everyday Rewards Terms. If there is any inconsistency with these Terms and the Everyday Rewards Terms, then the Everyday Rewards Terms will take precedence.
  4. If you link your Everyday Rewards account to your BPme account:
    a. you must keep your original physical or digital Everyday Rewards Card. Your BPme Everyday Rewards QR Code is only available for use at participating bp sites and is not able to be used at any other retailers that may participate in the Everyday Rewards programme; and
    b. your BPme account may be used to notify you of bp Everyday Rewards fuel discounts, points and offers applicable to you at the time of the notification. However, the fuel discount, points offers or vouchers displayed in the BPme app at any time may not reflect all offers available to you at that time.

  5. As at the date of these Terms, you cannot redeem $15 Everyday Rewards vouchers when paying for your wildbean cafe Pre-order or car wash with BPme - however you may be able to redeem the $15 Everyday Rewards voucher when paying in store and scanning your BPme Everyday Rewards QR Code.

BP's Privacy Statement

  1. All personal information provided or collected by us in connection with the BPme app will be collected, stored and used in accordance with the Privacy Act 2020 and bp's Privacy Statement. By continuing to use the BPme app you consent to the collection, use, disclosure and storage of your personal information in accordance with bp's Privacy Statement.
  2. Please refer to our Privacy Statement for details of your rights to access and request correction of any of your personal information that we hold.
  3. If you do not provide, or consent to collection of, the information requested by bp using the BPme app, you may not be able to use some or all of the Services.
  4. bp may send messages via the BPme app called “Push Notifications”. These push notifications can contain important information about your transactions or system status. They may also be used for promotional messaging about new products, improvements or special offers. You can opt out of receiving push notifications at any time through the notification option in the BPme menu or via the notification settings on your phone.

Intellectual Property

  1. bp owns or has obtained a valid licence to use all copyright, trademarks and other intellectual property rights in connection with the BPme app. All rights of ownership over and in respect of the BPme app (other than the right to use the BPme app in accordance with these Terms), will remain solely with bp and/or its licensors (as the case may be).
  2. Any use of the BPme app in any manner not permitted under these Terms, including without limitation, resale, transfer, modification, or distribution of all or part of the BPme app is prohibited.
  3. bp is not required to provide any documentation, support, telephone assistance, or enhancements or updates to the BPme app.

Third Party Terms

  1. bp may use third party applications, services and software in the BPme app, including, but not limited to, payment services, location and map services software, market analytics software, market intelligence software, and rewards program software, all of which may gather and report information about you in connection with your use of the BPme app (such as location information, device information and user content).
  2. When you use the BPme app, you are agreeing to bp's use of such third party software and services. You are also agreeing to any applicable terms of use, licenses, or privacy policies related to such third party software and services. It is your responsibility to ensure that you comply with any related third party terms, including the third party privacy policies notified to you in bp's Privacy Statement, and that you are aware of any third party privacy policies that may apply to you, in conjunction with these Terms. A breach of any such terms of use, licenses, or privacy policies will be deemed a breach of these Terms.

Termination

  1. You can delete the BPme app on your mobile device at any time. You can permanently delete your BPme account within the app at any time. Alternatively, you can notify bp by email to customerenquiries@se1.bp.com to permanently delete your BPme account. Upon termination of your BPme account, your login details and other information contained within the BPme app will be permanently deleted.
  2. bp reserves the right to suspend or immediately terminate the BPme app, any of the Services, any functionality of the BPme app, or your specific BPme account, with or without cause or notice, at any time.
  3. Where bp suspends or terminates your BPme account as a result of a breach of these Terms by you, you are not permitted to create a new account to circumvent the suspension or termination.
  4. All provisions of the Terms that by their nature should survive termination will survive termination, including, without limitation, ownership provisions, indemnities and limitations of liability.

Changes to the BPme app

  1. bp may change the format, content and/or functionality of all or any part of the BPme app at any time.
  2. Updates to the BPme app may be issued from time to time. Depending on the update, you may not be able to use all or part of the BPme app until you have downloaded the latest version of the BPme app and accepted any new terms.

Liability

  1. To the extent permitted by law, the provisions of the Consumer Guarantees Act 1993 will not apply where you use the BPme app for the purpose of a business and all other warranties and conditions whether express, implied or statutory with respect to the BPme app and the provision of the Services are excluded.
  2. To the extent permitted by law, in no event will bp, nor its directors, employees, agents, partners or any other party involved in creating, producing or delivering the BPme app (Representatives), be liable under contract, tort (including negligence) or otherwise under or in connection with these Terms and/or your use of or inability to use the BPme app and any of the Services. This applies, without limitation, to any loss or damage which you, or your bp Fuelcard account holder or any joint-holder of a Nominated Card, may suffer as a result of or in connection with:


    a. any third party software and services embedded in the BPme app, including payments services (see clause 13 above);

    b. any bugs, viruses, trojans, or the like (originating from third parties or you);

    c. the actions or inactions of other BPme app users;

    d. you selecting an incorrect site, pump number or your Selected Pump not being hung up correctly after fuelling is complete when using Pay in Car (see clauses 5.6 and 5.7 above);

    e. the actions or inaction of participating retailers;

    f. suspension or loss of access to the BPme app or any functionality;

    g. unauthorised use or misuse of your BPme account for any reason where bp has not received written notice of deletion in accordance with clause 3.4;

    h. unauthorised access to your BPme account or any information provided using your BPme account, including payment information;

    i. any Pre-Authorisation Hold (see clause 4.8 above); and/or

    j. your BPme Everyday Rewards QR Code, including errors, omissions or delays in applicable discounts.

  3. You will indemnify bp against any claims, costs, damages, losses, liabilities, expenses or legal proceedings brought against bp by any other person as a result of unauthorised access to your BPme account and/or your use of the BPme app in breach of these Terms or any third party terms (see clause 13 above).
  4. You acknowledge that the BPme app is provided at no charge and accordingly the exclusions of liability and indemnity set out in this clause are fair and reasonable.

Changes to these terms

  1. Subject to the remainder of this clause, bp may amend these Terms from time to time by publishing an updated version in the BPme app. Please check the terms published in the BPme app periodically for changes. Your continued use of the BPme app following publication of updated Terms confirms your acceptance of the updated Terms.
  2. The changes bp can make to these Terms, without your authorisation, are limited to changes:

    a. to reflect updates to the functionality, security, options and Services available on the BPme app;

    b. to reflect third party terms and conditions that apply to bp and/or the BPme app;

    c. that are generally beneficial to, or do not have any adverse impact on, users of the BPme app; and/or

    d. that are required to reflect changes to applicable law.
  3. BPme will request your confirmation, via the BPme app, that you agree to the updated Terms if the updated Terms incorporate any other changes. Your continued use of the BPme app will be subject to your confirmation that you agree to the updated Terms.

General

  1. You must comply with any additional terms and conditions, or instructions from bp, brought to your attention in the BPme app, when you are setting up your BPme Account or using the BPme app.
  2. You agree that:

    a. you will not assign or otherwise transfer your BPme account;

    b. you will not use the BPme app for any unlawful purpose, in any way that interrupts, impairs, damages or renders the BPme app less efficient, to transfer files that contain viruses, trojans or other harmful programmes, to access or attempt to access the accounts of other BPme account holders or to penetrate or attempt to penetrate any security measures;

    c. you will not do anything bp reasonably considers to be disreputable or capable of damaging its reputation, the BPme app or the Services; and

    d. you will comply with all applicable New Zealand laws.
  3. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary so that these Terms will otherwise remain in full force and effect. The failure of bp to exercise any right shall not be deemed a waiver of that right or any other rights that bp may have.
  4. These Terms are governed by and construed in accordance with the laws of New Zealand and you submit to the exclusive jurisdiction of the Courts of New Zealand.
  5. These Terms constitute the entire agreement between you and bp.

Contact Us

  1. If you have any questions about these Terms or the BPme app, or wish to notify us of any of the matters referred to in these terms, please contact bp by email on customerenquiries@se1.bp.com or by phone on 0800 800 027 (option # 2) during normal working hours.

These Terms were last updated in December 2023.